Privacy Policy

1. Data Collection

We collect information you provide directly to us, including your name, email address, and business details you submit through our contact form or share with us when you engage our services. If you make a payment, the payment details are processed by Stripe (we do not store full card details).

2. How We Use Data

We use your data to:
- Provide, maintain, and improve the digital solutions we build and host for you.
- Respond to inquiries and deliver the services you request.
- Process transactions and send related information (if applicable).
- Configure private AI workflows for your business (where included in a project).

3. Data Storage & Security

We store and process your information securely using modern cloud infrastructure and industry-standard security measures. We do not use your business data to train public AI models.

4. Third-Party Services

We use trusted third-party providers including:
- Stripe: For payment processing.
- Netlify: for hosting the website and related assets, and for receiving our contact form enquiries.
- Google Workspace: for our business email, including the copy of each enquiry that is emailed to us.
- Google Ads: a Google tag on this site helps us measure our ads. It uses cookies and may send information about your visit to Google, including outside Australia.
- HubSpot: for keeping records of clients we work with. Website enquiries are not added to HubSpot.

5. Contact Form Enquiries

When you use our contact form, we collect your name, email address, enquiry type and message. We use them only to reply to your enquiry.

The form is run by Netlify, Inc., which receives and stores submissions for us in the United States. Netlify checks submissions for spam using Akismet (Automattic Inc.), also in the United States. Netlify then emails each enquiry to us at sam@scais.com.au. Our email is hosted by Google, which may store it in the United States or other countries where Google has data centres.

Enquiries are not added to HubSpot or to any mailing list, and we will not send you marketing emails unless you ask us to. We keep enquiries only for as long as we need them to respond to you and run our business, and then delete them. If you become a client, we keep the records we need to deliver our services and meet our legal obligations, such as tax records.

6. Access, Correction and Contact

You can ask to see or correct the personal information we hold about you, ask us to delete it, or raise a privacy concern by emailing sam@scais.com.au. We aim to respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

7. Updates

We may update this policy from time to time. If we make significant changes, we will notify you via email or through the Service.